Issues

Communication channels

Shareholder/
Investors

• Business performance
• Dividend policy
• Industry outlook

• Investors conference (at least once a year)
• Spokesman communication (irregular interval)
• LUHAI website(irregular interval)

• Market Observation Post System(monthly)
• Shareholder meeting(annually)

Customer

• Product and service
• Product quality and deliver time
• Customer secrecy
• Customer Satisfaction
• R&D/Design Capabilities
• ESG Sustainable Development

• Visit customers or customers visit factory (irregular interval)
• Customer meeting(irregular interval)
• Satisfaction survey(irregular interval)

• E-mail / Phone(irregular interval)
• Participate in exhibitions(irregular interval)

Supplier

• Supply Chain sustainable development Management
• Stable supply
• Quality standards and requirements

• Procurement contract(irregular interval)
• Interviews and meetings (irregular interval)
• Supplier evaluation (quarterly)

Employee

• Labor rights
• Talent cultivation
• Employee remuneration and benefits
• Labor relationship
• Occupational safety and health

• Employee Welfare Committee(quarterly)
• Labor conference(irregular interval)
• E-mail(irregular interval)
• Occupational safety and health education and training (regular interval)
• Professional skills training (irregular interval)

Communities

• Environmental safety and health
• Social justice & welfare

• Luhai website(irregular interval)
• E-mail & Phone(irregular interval)

• Participation in community activities(irregular interval)
• Sustainability report (annually)

Government organization

• Corporate governance
• Compliance with regulations
• Human rights and labor relations
• Environmental protection

• Luhai website(irregular interval)
• Market Observation Post System(irregular interval)

• Official documents(irregular interval)
• Promotional meetings by authorities (irregular interval)